Effective Date: January 23, 2025
Last Updated: January 23, 2025
Our Guarantee
At CalmPRO5, we stand behind our product with a 100% satisfaction guarantee. We offer a comprehensive 180-day money-back guarantee on all purchases to ensure our customers can try our supplement with complete confidence.
180-Day Money-Back Guarantee
If you're not completely satisfied with your purchase of CalmPRO5 for any reason, you can return the product within 180 days of purchase for a full refund of the purchase price (less shipping and handling fees).
Return Process
To initiate a return:
- Contact our customer service team at [email protected]
- Provide your order number and reason for return
- Receive a Return Authorization Number (RMA)
- Return the unused portion or empty bottles to our return address
Return Requirements
To be eligible for a refund:
- Returns must be initiated within 180 days of purchase
- Products must be returned with an RMA number
- Include your original order information
- Return shipping costs are the responsibility of the customer
Refund Processing
Once we receive your return:
- Refunds are processed within 5-7 business days
- You will receive an email confirmation when your refund is processed
- Refunds are issued to the original payment method
- Please allow 5-10 business days for the refund to appear on your statement
Damaged or Incorrect Items
If you receive damaged or incorrect items:
- Contact us within 48 hours of receipt
- Include photos of damaged items
- We will send a replacement at no additional cost
- Return shipping will be covered by us in these cases
Non-Returnable Items
The following items cannot be returned:
- Products not purchased directly from CalmPRO5 or authorized retailers
- Products that have been tampered with or show signs of misuse
- Free promotional items or bonus products
International Returns
For international orders:
- The same 180-day guarantee applies
- Customer is responsible for return shipping and any customs fees
- Processing time may be longer due to international shipping
Contact Information
For refund inquiries or to initiate a return:
Company Name: Neonature
Address: 285 Northeast Ave, Tallmadge, OH 44278, USA
Email: [email protected]
Phone: +1 (877) 286-4137
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our products after any modifications indicates your acceptance of our updated policy.